Managed Cloud IT Platforms and COVID-19

Important Announcement

Read the important announcement from the National Cyber Security Centre that was released on the 1st May 2026.

Wildcard PR are a well-established and successful PR agency based in London, Bristol, and Truro.

Last year, Roadmap worked with Wildcard PR to transform their IT to meet the changing needs of their business. Our brief was to build and support a platform that would allow their team to work securely from any location, without losing the functionality and security they had working within the same office. The London team would be moving to a WeWork and needed the ability to work from any of the WeWork breakout areas. As staff and teams worked remotely, Wildcard was aware of the increasing importance of securing their systems to avoid data loss or leakage.

As Roadmap managed Wildcard’s technology, we needed to build a system that would enable us to manage all their systems remotely.

Solution Overview

Our solution focused on clients' needs, IT management, and data security.

We set about rebuilding and in some instances upgrading all of their computers and mobile devices to ensure all the builds were configured consistently and met the needs of the new technology we were introducing. We used Meraki Systems Manager (MDM) and custom scripting to help deploy systems and software, applying the agreed IT security profiles to all devices. From this point onwards, Roadmap had a secure remote platform for managing system and software patches, remote access, reporting, and monitoring tools. In addition, Roadmap Protect was installed on all endpoints to help proactively monitor for malware, hardware, or network issues.

The old on-premise Active Directory server was replaced with JumpCloud and Egnyte. JumpCloud, a cloud-based directory, enabled us to manage all user accounts securely using 2FA across endpoints and cloud-based platforms. Egnyte, a secure cloud-based file sharing platform, revolutionised how the team could access and share files both within the office and remotely, integrated with JumpCloud for SSO and centralised user management. The Egnyte user experience was very similar to accessing files within the finder, which was helpful for user adoption.

Office 365 was already being used, but Roadmap integrated this with JumpCloud for SSO and centralised user management.

Security and Backup

Code42 was used to secure endpoints by backing up data remotely, protecting the business from accidental or purposeful deletion. The backup functionality also protected users from Ransomware threats. Code42 enabled management teams to monitor and report on endpoint usage, an essential tool for a disparate workforce.

On-premise accounting systems were moved to cloud-based alternatives.

Telephony and VoIP were moved to a platform that enabled users to communicate over soft phones or web-based video conferencing.

The network equipment within the offices was replaced with Meraki equipment, helping complete the remote management and visibility that Roadmap needed to ensure all sites could be managed remotely. This was tied to JumpCloud for added security and SSO.

Once all the work was complete, Roadmap IT organised a Cyber Essentials + audit, which Wildcard passed with flying colours.

Roadmap managed the whole transition and implementation. The customer was extremely pleased, and user adoption was quick and painless.

Impact of COVID-19

Fast forward to March 2020, and due to the COVID-19 Pandemic, businesses quickly realised the importance of having systems in place that enabled their teams to work remotely. Recently, we have helped almost all of our customers adapt their technology for remote work. For some, this has been a reactive process primarily addressing immediate needs like file sharing. However, Wildcard has been in a favorable position, as their teams could take computer equipment home and continue to operate their technology securely as usual.